FAQ

FREQUENTLY ASKED QUESTIONS

 

Q. How long will my order take to arrive?

A. We generally ship the item the same day that it is ordered, or no later than 7 days after. Since many of our items are warehoused in Asia, it can take up to 12-20 days for the item to arrive. Generally, items will take no longer than 20 days to arrive upon shipping confirmation.

Q. Is this a scam?

A. Shopify is one of the largest eCommerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details. If you have any doubts lingering, please feel free to email us at contact@atlasoutfitterspro.com, or simply message us on Facebook by clicking the icon at the bottom of your screen.

Q. Do you take PayPal?

A.  At this time, we cannot take PayPal but we are working on a partnership to accept them again soon. Please stay tuned for this update!

Q. Can I cancel my order?

A. Yes. You can cancel your order if you contact us to cancel it within 24 hours of submitting your order. Orders are automatically sent to our fulfillment team so therefore cannot be cancelled after 24 hours.

 

Q. Why are multiple products not packed together?

A. Most of our items come from different warehouses around the world, so we cannot package items together without driving costs up unfortunately. Some items do definitely come together however and it should show when you receive your tracking numbers.

Q. Do you sell my details to any other companies?

A. No, we value your trust. Your personal details will never be sold to third parties. 


Q. I made a large order but not all the items have arrived yet?

A. We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!

Q. How long have you been in business?

A. We've been in the industry space for many years, but Atlas outfitters is a brand new venture that started in 2017.

Q. Where are you located?

A. We are based in Salt Lake City, UT, with warehouses all over the world, but primarily in Asia.


If you have any further questions please email us at contact@atlasoutfitters.com